PRODUCTS / PEOPLE / PROCESSES
Two fundamental extremes exist when deciding on how to deliver a task.
The typically preferred solution is automation, providing a speedy and repeatable resolution. However, full automation often presents disadvantages. Custom tasks may not have a direct automated answer and purchasing a product designed to solve larger or different problems may prove cost-prohibitive and / or produce undesirable results. Complex requirements also render full automation unlikely to produce quality output.
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As a result of the above, people often decide to tackle work manually or with limited tools. Of course, this presents issues of the other extreme. Project costs usually run over and valuable resources are tied down to tedious and largely mundane efforts. Bottlenecks in resource allocation can produce rippling effects throughout the organization and produce indirect but serious cost increases.
The third dimension of project deliveries defines the process to be followed. Often this is driven by the choices made regarding automation and either follow the process dictated by the product chosen or follow little or no process at all. Naturally, neither extreme is desirable. Goals should drive the process which in turn should dictate how the task is accomplished, not the other way around. Processes not designed for the task at hand may also cause cost increases and delays.
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Stakeholder understanding throughout the project ensures that projects deliver successfully, on time and on budget. Our solutions utilize processes seamlessly integrated with Project Pre-CheckTM, ensuring that your goals determine the delivery method - and not the other way around, capabilities driving what gets delivered.
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The success behind Mapador Inc. has always been rooted in finding the ideal balance between these factors. We believe in automating as much as practical and possible but leaving human interaction points available that may or may not be utilized, as necessitated by your overall goals. Our products are all designed to allow as little or as much human intervention as necessary to arrive at an optimal balance. Just because certain, often small but important components cannot be automated, it should not mean that automation is discarded altogether, nor should it mean that automation is reluctantly forced over key elements of your specific project and thus overall quality may seriously suffer.
The diagram below depicts the competing forces of automation vs. manual delivery and the effects of choosing the right process for the task. Finding the ideal balance required by your specific circumstances directly translates into maximizing quality while minimizing costs and the time required to deliver the task. With such balance projects can be delivered faster, better and cost less at the same time.
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